FAQs

What types of requests are appropriate for EBIS?

We are prepared to handle all reasonable information requests that can be answered with limited effort. Most requests are clearly defined. This makes it easy for other jurisdictions to see quickly what information is being sought and to decide if they can help.

Whom do I call if I don't know exactly what I am looking for?

Simply give us a call and let us help define the issue.

Where do most requests come from?

99% of all inquiries come from Virginia local governments. On occasion, we receive a request for assistance from a state agency or private citizen.

Who provides responses to the questions/requests?

While help may come from any number of sources, most of the input comes from the larger local governments around the state. These localities have the most extensive staffs and levels of expertise, and are willing to share that capacity with their fellow government officials. However, depending on the question and topic, Virginia's smaller towns and counties also provide valuable assistance to other municipal governments.

Can you give me examples of topics that the technical assistance service has handled?

The Institute has gathered information on a broad range of topics, including personnel evaluations systems, telecommunications tower siting policies, audit service requests-for-proposals (RFPs), citizen surveys, year 2000 data processing compliance, and wastewater treatment plant sludge land application.

How do I join the email broadcast system (EBIS) to receive inquiries and other information?

Simply send us your name, the locality you represent, and your email address and we will add it to our broadcast address list. We encourage all local governments to join the broadcast system.