Course Catalogue

Go to a complete list of Institute of Government classes for local government.

 

Sample Class Descriptions

Click on the following titles for course descriptions:

Succeeding as a First-Time Supervisor: A program for those new to supervising the work of others

You have just promoted one or more employees to supervisory positions.

What next? Although they excelled in their previous jobs, their skills may not be exactly the ones they'll need to make good supervisors. This seminar will help ease their move into management and increase their chances at success.

Customer Service in the Public Sector

We offer 3 customer-service courses, each with a different focus:

  • Identifying and dealing with external customers
  • Identifying and dealing with internal customers
  • Diffusing difficult situations with customers